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Microsoft Dynamics 365 Remote Assist

Staying ahead in changing time, do it with Remote assist. Mixed Reality enables your experts to assist staff wherever they are by sharing the experience virtually and achieving great excellent results.

Solve problems in real time:

Share your real-time view with experts remotely to get the help you need, and stay hands-free on HoloLens

Walk the site without being on location:

Avoid unnecessary travel and reduce costs and delays with remote inspections combining video, screenshots, and annotations on your devices.

  • Share to:

Available on

– HoloLens


Microsoft Dynamics 365 Remote Assist empowers technicians to collaborate and solve problems with remote collaborators using Microsoft Teams or Dynamics 365 Remote Assist, reducing travel time and cost.

With heads-up, hands-free video calling on Microsoft HoloLens, technicians and remote collaborators on PC or mobile can troubleshoot issues in context. Technicians can also capture and visualize images and videos of their organization’s assets and store them in Common Data Service.

Upon download, users will have access to the 90-day license free trial or use the 30-day trial license provided by your organization, if available. Additionally, both technicians and remote collaborators may need a free or paid version of Microsoft Teams. Additional hardware and license requirements vary for available features and content. After this trial period, the technician will need a paid Remote Assist license, which includes Microsoft Teams and capacity for Common Data Service. For more information on how to purchase Remote Assist, contact a Microsoft representative at 1-888-477-7989 or visit http://aka.ms/GetRemoteAssist
Visit docs.microsoft.com for a complete list of technical requirements.

What’s new in this version

– Supports Microsoft Teams Live Events

– Improved contact search experience

– Utilization of the PV camera for improved annotation accuracy

– Fixed miscellaneous bugs and minor performance improvements


Hands-free audio and video calling*

Compatible with Microsoft Teams: Remote collaborators can initiate and receive calls using Teams desktop or Teams mobile

Mixed reality annotations: 2-way inking and arrow insertion anchored to the real world

In-call text chat: Instant message during calls

OneDrive integration, file sharing, and display: HoloLens users and remote experts can display documents (PDF) and images (JPG, PNG, TIFF, and BMP)

Enterprise-level identity and security: AAD authentication and single sign-on

Mixed reality streaming: HoloLens users can share their view of another app by running Remote Assist in the background

Mixed reality snapshots: Capture, send, and save snapshots of mixed reality annotations during the call

Cloud-based call recording: Record a one-to-one call with a Teams desktop user. The call recording is uploaded to Microsoft Stream and available in Teams

Screen sharing: Experts can project their desktop screen to HoloLens users’ view

Asset Maintenance: View Asset records your organization maintains and operates and capture photos and videos with spatial markup

Integration with Dynamics 365 Field

Service**: View work order details, call a recommended expert, and post files shared during the call to a work order
Works on HoloLens, with PC or mobile

* Requires HoloLens, a Dynamics 365 Remote Assist license, and an Office 365 license with Microsoft Teams. Note: Voice commands not supported in all regions

** Requires a separate license for Dynamics 365 for Field Service. To view links to Power BI dashboards, a separate Power BI license is required


Your device must meet all minimum requirements to open this product




Notes: HoloLens and PC or mobile device. See docs.microsoft.com for a complete list of technical requirements.


Your device should meet these requirements for the best experience




Notes: HoloLens and PC or mobile device. See docs.microsoft.com for a complete list of technical requirements.

Often bought together

Microsoft Dynamics 365 Guides

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